Effective Date: August 28, 2026

Flex Stay Living, LLC (“Flex Stay Living,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our guests, prospective guests, and website visitors.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit flexstayliving.com, communicate with us, inquire about our properties, or make a reservation through our hospitality services.

When you interact with Flex Stay Living, we may collect information including:

• First and last name
• Email address
• Telephone number
• Mailing or billing address
• Reservation and stay information
• Property and accommodation preferences
• Information you provide in communications with us
• Information required to complete a reservation
• Payment-related information necessary to process a reservation
• Information voluntarily submitted through our website or booking process

We may also collect certain technical information automatically when you visit our website, including IP address, browser type, device information, operating system, pages viewed, and information concerning your interaction with our website.

Flex Stay Living uses Hospitable to facilitate reservations, guest communications, booking management, and payment processing.

When you make a reservation through our booking system, information you provide may be transmitted to and processed by Hospitable and its applicable payment-processing partners.

Depending on the reservation and payment configuration, Hospitable may collect contact information, billing information, and payment information during checkout. Hospitable's current direct-booking process uses payment authorization and capture procedures for reservations.

Flex Stay Living does not intentionally store or retain guests' full credit-card numbers on our own website servers.

Payment information is handled through the applicable payment-processing systems used by Hospitable.

For more information about how Hospitable handles personal information and payments, guests should review Hospitable's applicable privacy and legal policies.

We may use personal information to:

• Process and manage reservations
• Provide accommodations and hospitality services
• Communicate with guests before, during, and after their stay
• Respond to questions and requests
• Process or facilitate payments and refunds
• Provide booking confirmations and reservation information
• Manage guest check-in and check-out
• Address customer-service issues
• Improve our properties, website, and services
• Prevent fraud and unauthorized transactions
• Maintain business and financial records
• Comply with applicable laws and legal requirements
• Send promotional or marketing communications where permitted by law

We may share personal information with companies and service providers that help us operate our hospitality business.

These may include:

• Hospitable
• Payment-processing providers
• Booking and reservation platforms
• Website hosting providers
• Email and communication providers
• Property-management and hospitality service providers
• Technology and analytics providers
• Professional advisors and service providers

These companies may process personal information on our behalf or as necessary to provide their services.

Hospitable may process reservation payments on behalf of hosts and may provide guests with payment receipts and reservation information through its Guest Portal.

If you reserve one of our properties through a third-party booking platform, such as Airbnb, Vrbo, Booking.com, or another reservation service, we may receive information about your reservation and the guests associated with that reservation.

The information we receive depends on the booking platform and its applicable privacy practices.

Third-party platforms may have their own privacy policies governing information they collect directly from you.

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve website functionality, and measure traffic.

Third-party services incorporated into our website may also use cookies or similar technologies.

You may control certain cookies through your browser settings. Disabling cookies may affect certain website functionality.

We may communicate with guests by email, telephone, text message, or through booking and hospitality platforms.

Communications may include:

• Reservation confirmations
• Payment information
• Check-in and check-out information
• Property instructions
• Guest-service communications
• Reservation changes
• Cancellation information
• Responses to guest inquiries
• Other information necessary to provide your stay

Hospitable may also send automated transactional communications relating to reservations and payments when its platform is used for a booking.

If you provide your contact information, we may send promotional communications about Flex Stay Living, our properties, services, special offers, or other business information where permitted by applicable law.

You may opt out of promotional email communications by following the unsubscribe instructions contained in the email or contacting us directly.

Opting out of marketing communications will not prevent us from sending necessary transactional or service-related communications regarding an existing reservation.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Because no electronic transmission or storage system is completely secure, we cannot guarantee the absolute security of personal information.

We may retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain reservation and business records
• Process financial transactions
• Resolve disputes
• Comply with legal and tax requirements
• Enforce our agreements
• Protect our business and customers

When information is no longer reasonably necessary, we may delete or securely dispose of it in accordance with our business practices and applicable law.

Our website may contain links to third-party websites, booking platforms, payment providers, social media platforms, or other services.

Flex Stay Living is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

Our website and hospitality services are not directed toward children under 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete the information.

Depending on your state of residence and applicable law, you may have rights concerning your personal information, which may include:

• Requesting access to personal information we maintain about you
• Requesting correction of inaccurate information
• Requesting deletion of certain personal information
• Requesting information about our collection and use of personal information
• Opting out of certain marketing communications
• Exercising other rights provided by applicable privacy laws

Requests may be submitted using the contact information below.

We may need to verify your identity before completing certain requests.

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

When we make changes, we will update the Effective Date shown at the beginning of this policy.

If you have questions about this Privacy Policy or how Flex Stay Living handles personal information, please contact us:

Flex Stay Living, LLC

Email: Contact@flexstayliving.com
Phone: 978-678-1965
Website: flexstayliving.com